Our navigation to the St. Regis hotel we found to be quite easy thanks to the detailed descriptions they have on their website to reach the property. It sits in a very nice business district of Osaka, just steps from the metro station and main roads, the building is unmistakeable and elegant.
Like many other St. Regis properties there is an elevated lobby beyond the ground floor reception. The 12th floor lobby is quite tight and in high season it can be crowded of tourists coming and going at peak hours. We were checked in graciously by the hotel staff and at the same time disappointed to learn that this property is lacking some basic amenities that are standard to many other St. Regis properties across the globe.
We made our dissatisfaction about the lack of relaxation facilities known to the hotel staff (there is no pool, sauna, steam or Jacuzzi available). Being a city tower certainly has disadvantages, but many hotels find a way to do it. A sizable, manicured rock garden sits just outside the lobby and a hotel employee suggested this was more of a priority in Japanese culture than a pool. We respectfully disagree having enjoyed lavish spa facilities and wet areas in Japanese luxury hotels. Some welcome drinks and a bottle of wine were offered to us for our disappointment.
As the hotel sits in the middle of a sprawling city, there are buildings as far as the eye can see from the room window. Our room was a beautiful space which reflects a standard urban St. Regis appearance, wood, stone and comfortable furnishing in decor. The butler service is standard to the entire hotel and it is very reliable, in fact very prompt. The butler acts not only as a personal room attendant but as concierge as well. We found all the butlers to be knowledgeable about the surrounding area. All the amenities are replaced in the daily room cleaning and turn down service. In room technology and the soft beds were definitely the highlight.
The hotel offers a Spa facility which is only for massage treatments since there are no wet areas. The gym is small, but with good quality machines and impressive views of the skyline. In addition to this there is a small business center and social/meeting areas on the 11th floor. The lobby bar is quite beautiful and drinks can be taken out in the rock garden patio as well. One night we found the lobby bar closed for a private event, there was no forewarning for guests and it was not a good move and was once again disappointing use of hotel space. Overall the hotel has great service and beautiful appointments, but the lack of amenities can be a real downer if you enjoy using those spaces for relaxation.